It is the Customer Success Executive’s responsibility to grow our revenue in existing accounts by expanding the deployment and adoption of Derc's products and services. This is primarily a sales/relationship development role but the ability to manage complex programs, and to technically understand our products as a feature/benefit level is critical to your success. This individual should be a persuasive public speaker and be comfortable with presenting to and negotiating with C-level executives.

• Manage, implement and grow Derc portfolio in the market
• Cultivate trusted advisor relationships with customer executive sponsors
• Develop a more-than-surface-level of expertise on the Derc product suite, while keeping up to date on relevant industry changes
• Establish and oversee customers’ adoption, training and development of best practices to continually drive incremental value and return on their investment
• Facilitate the development of a community of like Derc customers within an account, routinely sharing best practices and leveraging lessons learned
• Identify and grow opportunities in collaboration with the sales team
• Ability to work with multiple accounts and multiple projects within each account