Job Details

Customer Support Associate

Sales & Marketing

It is the Customer Success Executive’s responsibility to grow our revenue in existing accounts by expanding the deployment and adoption of Derc's products and services. This is primarily a sales/relationship development role but the ability to manage complex programs, and to technically understand our products as a feature/benefit level is critical to your success. This individual should be a persuasive public speaker and be comfortable with presenting to and negotiating with C-level executives.

  • Manage, implement and grow Derc portfolio in the market
  • Cultivate trusted advisor relationships with customer executive sponsors
  • Develop a more-than-surface-level of expertise on the Derc product suite, while keeping up to date on relevant industry changes
  • Establish and oversee customers’ adoption, training and development of best practices to continually drive incremental value and return on their investment
  • Facilitate the development of a community of like Derc customers within an account, routinely sharing best practices and leveraging lessons learned
  • Identify and grow opportunities in collaboration with the sales team
  • Ability to work with multiple accounts and multiple projects within each account
  • Ability to navigate complex customer organizations effectively
  • Experience delivering highly effective executive-level presentations
  • Excellent, written and oral communication skills
  • Team-first attitude, self-starter approach
  • BA/BS degree; MBA is a plus

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